Email support for Shopify brands

A Shopify-aware support desk your team can sell from day one.

Manage customer emails, see Shopify order context, draft safe AI replies, track shipping, and import Freshdesk history in one workspace.

Support cockpit

Tickets

AI drafts

Shopify

Usage

Order change request

Draft ready

Shopify order matched

Where is my package?

Needs review

Ship24 refreshed

Return question

Draft ready

Policy context found

Email-first

Postmark inbound forwarding, verified reply domains, ticket threads, and exports.

One store per workspace in v1 with safe actions controlled by owners.

Brand Brain, support instructions, and per-workspace usage tracking.

Optional Ship24 refreshes when a tracking key is configured.

Bring historical tickets into the workspace during onboarding.

$50/month with soft usage overage tracking.